For Identity verification, you can provide us with either;
1. Passport
2. Drivers License
3. Residence Documentation
4. National Identity Card
Please Note: Temporary residence permits "are not accepted" as proof of identification.
Our guidelines;
- Must state your Date of Birth.
- It needs to be a document issued by the Government.
- We need to have the front and back of the document.
- Must be able to see the full document. "All four corners and not cropped".
- You need to be at least 18 years of age.
If we identify that you are under-age, your account will be suspended immediately.
- Document cannot be expired, must still be valid/in date.
- Cannot be a screenshot from a computer or mobile device.
- Please ensure the document is not password protected.
- File format: JPEG or PNG files only.
Please note: Tampered/Edited documents will be denied.
Acceptable document:
- All four corners of the document are visible.
- It’s clear and readable.
- Nothing is edited.
Not Acceptable:
- We do not accept cropped documents.
Need assistance? We are available 24/7.
You can contact us via live chat or send an email to support@heyforex.com and we can assist you further.