Hey Forex
New support ticket
Home
Solutions
Enter your search term here...
Search
New support ticket
Check ticket status
Solution home
Hey Forex! FAQ Section
Starter Kit
15
Hey Forex! Where do I Start?
Hey Forex! How do I Register an Account and Verify my Email Address?
Hey Forex! How can I Set Up My Authenticator (2FA) on Mobile?
Hey Forex! How do I Enable Two-Factor Authentication 2FA?
Hey Forex! How do I Enable SMS Two-Factor Authentication (2FA) on my Account?
View all 15
General Queries
8
Hey Forex! What is Two-Factor Authentication (2FA)
Hey Forex! What Age do I Need to be to Sign Up?
Hey Forex! I didn't Receive my Account Verification Email
Hey Forex! Where are you Located?
Hey Forex! What are the Types of ID Documents I can Provide?
View all 8
E-mail Communication Issues
7
Hey Forex! How can I prevent e-mails from going into my Spam folder? Gmail Account
Hey Forex! How can I prevent e-mails from going into my Spam folder? Outlook Account
Hey Forex! How can I prevent e-mails from going into my Spam folder? Yahoo Account
Hey Forex! How can I prevent e-mails from going into my Spam folder? Protonmail Account
Hey Forex! How can I prevent e-mails from going into my Spam folder? Zoho Account
View all 7
Hey Affiliates
5
Hey Forex! My Referrals are not Showing on my Affiliate Portal
Hey Forex! Why can't I see my Affiliate Commissions in my Rebate Account?
Hey Forex! When do I get Paid my Affiliate Commission?
Hey Forex! How can I Withdraw my Affiliate Commissions?
Hey Forex! How do I Become an Affilaite?
Corporate Accounts with Hey Forex!
2
Hey Forex! How can I Open a Corporate Account?
Hey Forex! Which Corporate Documents do I Need to Provide?
My Account - General Queries
11
Hey Forex! Where do I Find my Support Pin?
Hey Forex! Why is my Number not being Accepted?
Hey Forex! Why can't I Upload any Documents?
Hey Forex! How Long does Account Approval take?
Hey Forex! How Can I Verify or Update My Phone Number?
View all 11
My Account - Security
11
Hey Forex! How can I Disable 2FA Using an Authenticator App?
Hey Forex! How do I Disable Two-Factor Authentication (2FA) via SMS?
Hey Forex! How can I Enable SMS Two-Factor Authentication (2FA)
Hey Forex! How do I Enable Two-Factor Authentication (2FA) on my Account?
Hey Forex! How can I Submit Additional Documents?
View all 11
Payments - General Queries
7
Hey Forex! Which Deposit Methods are Currently Available?
Hey Forex! Which Withdrawal Methods are Currently Available?
Hey Forex! What are the Different Currency Wallets you have to offer?
Hey Forex! Can I Send Funds to Another Persons Account?
Hey Forex! Do you Accept Cheques?
View all 7
Payments - Deposits
18
Hey Forex! What are the Minimum and Maximum Deposit Amounts?
Hey Forex! How can I Deposit via Bitcoin?
Hey Forex! How to Deposit using your Credit/Debit card (Optional)
Hey Forex! How Long do deposits Take to Reach my Account?
Hey Forex! Which Deposit Methods are Currently Available?
View all 18
Payments - Withdrawals
4
Hey Forex! How can I Withdraw my funds?
Hey Forex! What are the Withdrawal Timeframes?
Hey Forex! How can I Cancel a Withdrawal Request?
Hey Forex! What are the Minimum and Maximum Withdrawal Amounts?
Payments - Fees
7
Hey Forex! How Much are the Deposit Fees?
Hey Forex! How Much are the Withdrawal Fees?
Hey Forex! What are the Trading Fees for Forex Pairs?
Hey Forex! What are the Swap Short and Long Fees?
Hey Forex! What are the Trading Fees for Shares & Indices?
View all 7
Trading - General Queries
22
Hey Forex! How do I Transfer Funds to my Trading Account?
Hey Forex! What are our MetaTrader Server/IP details?
Hey Forex! How do I Change my Password on MetaTrader?
Hey Forex! I can't Find the Server Details on my Mobile App
Hey Forex! Where are my MetaTrader Login Details?
View all 22
Trading - About Trading
13
Hey Forex! Why are my Funds Not Showing In MetaTrader?
Hey Forex! How can I Report a Problem with a Trade?
Hey Forex! Why can’t I Open A Trade?
Hey Forex! What Information can you give me regarding Pairs/Instruments and their Lot Sizes
Hey Forex! How Much Commission is Charged on MetaTrader?
View all 13
Trading - Navigating around MetaTrader
15
Hey Forex! How Can I see the Market Opening Times?
Hey Forex! How Can I Customise the MetaTrader Charts?
Hey Forex! How Do I Find More Details About an Instrument? (Desktop Version)
Hey Forex! How Can I Find and Add More Pairs or Take Some Off? (Desktop Version)
Hey Forex! How can I Find and add more Pairs or Take Some Off? (Mobile Version)
View all 15
Let us
help you
Can’t find what you’re looking for?
Submit a Ticket
Help Desk Software
by Freshdesk Support Desk