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Hey Forex! FAQ Section
Starter Kit
12
Where do I Start?
Hey Forex! How do I Register an Account and Verify my Email Address?
How Can I Set Up Two-Factor Authentication (2FA) via App on Mobile?
How Can I Set Up Two-Factor Authentication (2FA) via App on Desktop?
How do I Enable SMS Two-Factor Authentication (2FA) on my Account?
View all 12
General Queries
9
What is Two-Factor Authentication (2FA)
Hey Forex! What Age do I Need to be to Sign Up?
Hey Forex! I didn't Receive my Account Verification Email
Hey Forex! Where are you Located?
Hey Forex! What are the Types of ID Documents I can Provide?
View all 9
E-mail Communication Issues
7
Hey Forex! How can I prevent e-mails from going into my Spam folder? Gmail Account
Hey Forex! How can I prevent e-mails from going into my Spam folder? Outlook Account
Hey Forex! How can I prevent e-mails from going into my Spam folder? Yahoo Account
Hey Forex! How can I prevent e-mails from going into my Spam folder? Protonmail Account
Hey Forex! How can I prevent e-mails from going into my Spam folder? Zoho Account
View all 7
Hey Affiliates
4
My Referrals are not Showing on my Affiliate Portal
Hey Forex! Why can't I see my Affiliate Commissions in my Rebate Account?
Hey Forex! When do I get Paid my Affiliate Commission?
Hey Forex! How can I Withdraw my Affiliate Commissions?
Corporate Accounts with Hey Forex!
2
Hey Forex! How can I Open a Corporate Account?
Hey Forex! Which Corporate Documents do I Need to Provide?
My Account - General Queries
10
Hey Forex! Where do I Find my Support Pin?
Hey Forex! Why is my Number not being Accepted?
Hey Forex! Why can't I Upload any Documents?
Hey Forex! How Long does Account Approval take?
Hey Forex! How Can I Verify or Update My Phone Number?
View all 10
My Account - Security
11
How can I Disable 2FA Using an Authenticator App?
How do I Disable Two-Factor Authentication (2FA) via SMS?
Hey Forex! How can I Submit Additional Documents?
Hey Forex! Where Are My funds kept?
How do I Reset my Traders Room Password?
View all 11
Payments - General Queries
7
Which Deposit Methods are Currently Available?
Which Withdrawal Methods are Currently Available?
What are the Different Currency Wallets you have to offer?
Hey Forex! Can I Send Funds to Another Persons Account?
Do you Accept Cheques?
View all 7
Payments - Deposits
16
Hey Forex! What are the Minimum and Maximum Deposit Amounts?
How can I Deposit via Bitcoin?
How to Deposit using your Credit/Debit card (Optional)
How Long do deposits Take to Reach my Account?
Which Deposit Methods are Currently Available?
View all 16
Payments - Withdrawals
5
How can I Withdraw my funds?
What are the Withdrawal Timeframes?
How can I Cancel a Withdrawal Request?
What are the Minimum and Maximum Withdrawal Amounts?
Why Am I Required to Complete a Live Selfie Request When Withdrawing My Funds?
Payments - Fees
7
How Much are the Deposit Fees?
How Much are the Withdrawal Fees?
What are the Trading Fees for Forex Pairs?
What are the Swap Short and Long Fees?
What are the Trading Fees for Shares & Indices?
View all 7
Trading - General Queries
12
How do I Transfer Funds to my Trading Account?
Where are my Trade Account Login Details?
Do you have Islamic Accounts?
Do You Allow Hedging, Scalping and News Trading?
Is there a Set Amount for Swaps?
View all 12
Trading - About Trading
8
Why are my Funds Not Showing In TradeLocker?
Hey Forex! What Information can you give me regarding Pairs/Instruments and their Lot Sizes
What are your Leverage Options?
Can I still trade if I deposit less than $50?
What are your Account Types?
View all 8
TradeLocker Guide
16
How Can I Create a TradeLocker Account?
How Can I Manage Multiple TradeLocker Accounts?
How Can I Log into TradeLocker?
How Can I Trade With Different Pair/Instrument Types?
How Can I Customise My TradeLocker Charts?
View all 16
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