To activate alternative deposit methods, we require you to adhere to our KYC (Know Your Customer) procedure. This means you will need to provide us with certain documentation which will be listed below.


Please note: If you do not fully complete the KYC verification process, you will be limited to depositing and withdrawing via Bitcoin only.


Before beginning the KYC verification process by clicking on the "KYC verification" tab on the left-hand side, please ensure that you have your valid ID document ready with you.


Please note: We recommend that you check the expiry date on the ID document you are uploading because you will need to complete the KYC process again when the ID document expires.


We will need to provide us with the following:


Proof of ID document

    To see the kind of documents we accept, please click here.


A Selfie

    When you go through the process, you will be shown how to take the live selfie photo.


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Step-by-Step Guide on how to KYC verify your account:


Click on the "KYC Verification" tab to be redirected to the KYC verification process.


You will need to choose your country of residence.
Please make sure you choose the correct country of residence.





Next:


If you are on a desktop PC that has no webcam, you can scan the QR Code with your mobile phone/tablet and continue the process on your mobile phone/tablet. 

If you have a webcam on your computer/device you are using, you can click the "Click Here" button to continue the process.

Please Note: You will need to have a camera/webcam on the device or computer you are using because you will need to take a live selfie photo.




After you scan the QR Code or click the "Click here" button you will need to scan the ID document you are going to be providing us.

Once you have your ID document ready, click the next button (As shown in the below screenshot).

You will be asked to choose the type of ID document you will be uploading.


 


You will need to then choose the country that issued your document and the type of ID document you will be providing.


Please note: The document available to upload will vary depending on which country you select.

Please make sure you select the country that issued your document.




After uploading the front and back of the ID document, you will need to take a real-time selfie photo.

The system will then need to check the ID document you have provided us.


Please note:  Do not close the browser window/turn off your device/computer while you are waiting for the system to verify your ID document.


Once all the steps have been completed, the following screen will pop stating that the account is under review.





Please note:  If we need any further documentation, we will notify you via email or you will see a notification on the documents tab menu.

If your account has been approved, you will see a notification that states "KYC Approved".



Need assistance? We are available 24/7.


You can contact us via live chat or send an email to support@heyforex.com and we can assist you further.