When entering your phone number (On the back-office and when signing up), you must make sure you use the international format without spaces or other characters, EG +15550505. 

You do not need to add the first00 or the + symbol when entering the country code.


When you're done, you can go to the "Settings" menu and enable Two-Factor Authentication (2FA) which is simple to set up and provides your account with additional protection.

Step-by-Step guides on how to set up Two-Factor Authentication (2FA).

Via Authenticator App: Click here

Via SMS option: Click here 

Need assistance? We are available 24/7.

You can contact us via live chat or send an email to support@heyforex.com and we can assist you further.