Step-by-Step Guide on how to change my Two-Factor Authentication method:


To be able to change your Two-Factor authentication method, eg. from SMS authentication to authentication via the Authenticator app, you need to deactivate the method you are using first, and then activate the other authentication option.


For this step-by-step guide, we will be switching from SMS Two-Factor Authentication (2FA) to Two-Factor Authentication (2FA) via an Authenticator app.



1. Click on "Settings".

2. Click on "Disable 2FA".

3. Enter the "6-digit code" that was sent to your mobile phone. 

        If you have not received the code, click on "Resend OTP".

5. Click on "Disable". 


Please Note: Once the above has been completed, you can now proceed to set up Two-Factor Authentication (2FA) Via the Authenticator App.


1. Scan the QR code.
2. Enter the code presented to you on the app screen inside the field on your Hey Forex account. 
3. Click on Submit”

Two-Factor Authentication is now enabled and you will need to enter a 6-digit ode when you are signing into your account.


If you're having an trouble scanning the QR code please click the “Unable to scan?” link and input the code on the screen.





Need assistance? We are available 24/7.


You can contact us via live chat or send an email to support@heyforex.com and we can assist you further.