We aim to process all withdrawal requests within 1 working day.
Each withdrawal request undergoes a security check to safeguard our clients' funds and our Payments Team may reach out to you via email during this time for feedback.
It is important to note that a reply would be needed should an email be sent out to you, before we are in a position to process your request.
Once processed it may take 1-3 hours or as soon as you receive 3-6 confirmations on the Blockchain before the funds are available in your BTC wallet.
You can track the progress of your payment on the Blockchain network by clicking here.
Need assistance? We are available 24/7.
You can contact us via live chat or send an email to firstname.lastname@example.org and we can assist you further.