Trade problems should be reported by opening a ticket. In that ticket, please include your MT4 and the trade ID of the problem trade. 

On the Mobile app: 





On a Desktop/Laptop computer: 




Once we have the above details, our trading desk can look into this for you.


Need assistance? We are available 24/7.


You can contact us via live chat or send an email to support@heyforex.com and we can assist you further.