Trade problems should be reported by opening a ticket. In that ticket, please include your MT4 and the trade ID of the problem trade.
On the Mobile app:
On a Desktop/Laptop computer:
Once we have the above details, our trading desk can look into this for you.
Need assistance? We are available 24/7.
You can contact us via live chat or send an email to support@heyforex.com and we can assist you further.
