As an additional security layer to protect our user's funds, the payments team may occasionally request a selfie before approving a transaction.
What you will need to provide the selfie:
- A piece of paper and a pen.
- A valid identity document.
- A camera.
The selfie will clearly need to show your full face, your ID document, and a piece of paper with the withdrawal date, the currency, and the withdrawal amount, along with your signature. The aforementioned need to be visible in ONE image.
- If your hands are occupied with your Proof of ID and paper, use a timer application.
- Attach the ID to the paper using a paperclip or small piece of tape. Hold the paper and ID in one hand and take your selfie.
