As an additional security layer to protect our user's funds, the payments team may occasionally request a selfie before approving a transaction.

What you will need to provide the selfie:

  1. A piece of paper and a pen.
  2. A valid identity document.
  3. A camera.

The selfie will clearly need to show your full face, your ID document,  and a piece of paper with the withdrawal date, the currency, and the withdrawal amount, along with your signature. The aforementioned need to be visible in ONE image.

 Tips for taking a Selfie for the Payments Team:

  1. If your hands are occupied with your Proof of ID and paper, use a timer application.
  2. Attach the ID to the paper using a paperclip or small piece of tape. Hold the paper and ID in one hand and take your selfie.