My Account - General Queries

Hey Forex! Where do I Find my Support Pin?
A Support Agent will ask you for your 6-digit Support Pin to assist with your query.  Simply sign in to your account on www.heyforex.com to view your Su...
Thu, 13 Aug, 2020 at 1:10 PM
Hey Forex! Why is my Number not being Accepted?
When entering your phone number (On the back-office and when signing up), you must make sure you use the international format without spaces or other charac...
Thu, 13 Aug, 2020 at 1:12 PM
Hey Forex! Why can't I Upload any Documents?
If you have uploaded a document previously and are required to submit a new document, click on the "Documents" tab and submit your new document/s....
Thu, 13 Aug, 2020 at 1:59 PM
Hey Forex! How Long does Account Approval take?
We aim to have your account approved on the same business day. This can take 24 hours / next business day in some cases. If your account takes longer th...
Thu, 13 Aug, 2020 at 1:59 PM
Hey Forex! How can I verify my Phone Number?
You can update/verify your phone number by going to the "Settings" section. When you are entering your phone number, you need to ensure that y...
Wed, 12 Aug, 2020 at 10:49 AM
Hey Forex! How can I Change the Leverage on my Account?
The change the leverage on your MT4 Account, you will need to go to "My Accounts" 1. Find the account you want to change the leverage on and c...
Tue, 11 Aug, 2020 at 3:26 PM
Hey Forex! How can I Transfer Funds to my Trading Account?
Step-by-Step Guide on how to do an internal transfer from your Wallet to your MetaTrader account:  When you are logged into your account: 1. Click o...
Tue, 11 Aug, 2020 at 3:28 PM
Hey Forex! How can I Remove an MT4 Account from my Account?
Step-by-Step Guide on how to do an internal transfer from your Wallet to your MetaTrader account:  1. Go to "My Accounts"  2. Click &quo...
Sat, 15 Aug, 2020 at 10:23 AM
Hey Forex! How can I Change my Address?
As you know, you can not directly change your address on your account. The support team can however help you and change it for you. Need assistance? We ...
Thu, 13 Aug, 2020 at 2:01 PM
Hey Forex! What Kind of Internal Transfers can I do?
You have 3 different Internal Transfer choices, please click one of the links below to see how to transfer your funds. Click one of the below links. ...
Thu, 13 Aug, 2020 at 2:01 PM