My Account - General Queries

Hey Forex! Where do I Find my Support Pin?
A Support Agent will ask you for your 6-digit Support Pin to assist with your query.  Simply sign in to your account on www.heyforex.com to vie...
Thu, 19 Aug, 2021 at 5:48 PM
Hey Forex! Why is my Number not being Accepted?
When entering your phone number (On the back-office and when signing up), you must make sure you use the international format without spaces or other charac...
Thu, 19 Aug, 2021 at 5:46 PM
Hey Forex! Why can't I Upload any Documents?
If you have uploaded a document previously and are required to submit a new document, click on the "Documents" tab and submit your new document/s....
Thu, 19 Aug, 2021 at 4:50 PM
Hey Forex! How Long does Account Approval take?
We aim to have your account approved on the same business day. This can take 24 hours / next business day in some cases. If your account takes longer th...
Thu, 13 Aug, 2020 at 1:59 PM
Hey Forex! How Can I Verify or Update My Phone Number?
You can update/verify your phone number by going to the "Settings" section. When you are entering your phone number, you need to ensure that y...
Thu, 19 Aug, 2021 at 4:41 PM
Hey Forex! How can I Change the Leverage on my Account?
The change the leverage on your MT4 Account, you will need to go to "My Accounts" 1. Find the account you want to change the leverage on and c...
Thu, 19 Aug, 2021 at 4:39 PM
Hey Forex! How can I Remove an MT4 Account from my Account?
Step-by-Step Guide on how to do an internal transfer from your Wallet to your MetaTrader account:  1. Go to "My Accounts"  ...
Thu, 19 Aug, 2021 at 4:38 PM
Hey Forex! How can I Change my Address?
As you know, you can not directly change your address on your account. The support team can however help you and change it for you. Need assistance? We ...
Thu, 13 Aug, 2020 at 2:01 PM
Hey Forex! What Kind of Internal Transfers can I do?
You have 3 different Internal Transfer choices, please click one of the links below to see how to transfer your funds. Click one of the below links. ...
Thu, 13 Aug, 2020 at 2:01 PM
Hey Forex! I need to Amend/Change my personal Details
Our platform does not allow our users to amend any of their existing details for security purposes. You are able to get in touch with us via live chat o...
Thu, 13 Aug, 2020 at 2:01 PM