My Account - Security

Hey Forex! How can I Disable 2FA Using an Authenticator App?
Two-Factor Authentication (2FA) was introduced as a compulsory authentication mechanism for ensuring the security of the accounts of our clients. Once y...
Thu, 19 Aug, 2021 at 4:33 PM
Hey Forex! How do I Disable Two-Factor Authentication (2FA) via SMS?
Two-Factor Authentication (2FA) was introduced as a compulsory authentication mechanism for ensuring the security of the accounts of our clients. Once y...
Thu, 19 Aug, 2021 at 4:31 PM
Hey Forex! How can I Enable SMS Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA) was introduced as a compulsory authentication mechanism for ensuring the security of the accounts of our clients. Once y...
Thu, 19 Aug, 2021 at 4:29 PM
Hey Forex! How do I Enable Two-Factor Authentication (2FA) on my Account?
You will need to choose a Two-Factor Authentication (2FA) application to add an extra layer of security to your account. You can download other applicati...
Thu, 19 Aug, 2021 at 4:26 PM
Hey Forex! How can I Submit Additional Documents?
Step-by-Step Guide on how to submit additional document: 1. Click on "Documents". 2. Choose the type of document you are uploading. You ca...
Thu, 19 Aug, 2021 at 4:22 PM
Hey Forex! Where Are My funds kept?
The funds you deposit are in segregated fund accounts. Funds deposited by our clients are held in the client's name or held in the name of Hey Fore...
Fri, 28 Aug, 2020 at 9:32 AM
Hey Forex! How do I Reset my Back-Office Password?
In order to reset your password for your Hey Forex account you must:  Click here to go to the Login page.  1. Click on "Reset Password&quo...
Thu, 13 Aug, 2020 at 2:06 PM
Hey Forex! How Can I Change My Two-Factor Authentication Method?
Step-by-Step Guide on how to change my Two-Factor Authentication method: To be able to change your Two-Factor authentication method, eg. from SMS authen...
Fri, 28 Aug, 2020 at 9:32 AM
How to Take a Hey Forex General Selfie
Tips for taking a General Selfie: If your hands are occupied with your Proof of ID and paper, use a timer application. Attach the ID to the paper u...
Thu, 4 Mar, 2021 at 4:40 PM
How to Take a Live Selfie with Hey Forex
Kindly submit a live selfie of yourself as part of the required documents to verify your identity. This would be required along with the Proof of ...
Fri, 14 Aug, 2020 at 1:09 PM