For Identity verification, you can provide us with either;

1. Passport

2. Drivers License

3. Residence Documentation

4. National Identity Card

Please Note: Temporary residence permits "are not accepted" as proof of identification. 

Our guidelines;

Must state your Date of Birth.

- It needs to be a document issued by the Government. 

We need to have the front and back of the document.

Must be able to see the full document. "All four corners and not cropped".

You need to be at least 18 years of age.

    If we identify that you are under-age,  your account will be suspended immediately.

Document cannot be expired, must still be valid/in date.

Cannot be a screenshot from a computer or mobile device.

Please ensure the document is not password protected.

File format: JPEG or PNG files only.

Please note: Tampered/Edited documents will be denied.

Acceptable document:

- All four corners of the document are visible.

It’s clear and readable.

Nothing is edited.

Not Acceptable:

  • We do not accept cropped documents.

Need assistance? We are available 24/7.

You can contact us via live chat or send an email to and we can assist you further.